Optimize customer service, improve response times and use IoT technologies for predictive support.
Speed up the interaction with your customers, with Microsoft Dynamics 365 Customer Service. Through its preferred channel, the operator can always acceed the company Knowledge Base information.
The advantage for the operator will be to always have the right solution at the right time, drastically reducing the lead time response to the ticket.
The customer perceives an excellent, modern and fast service that can satisfy all his needs.
With Microsoft Dynamics 365 Customer Service you can manage
Serenissima Informatica offers innovative solutions to manage efficiently and effectively after-sales service and customer support of SMEs.
With a dedicated team of experts, we can offer support and advice to provide your customer service department with all the tools needed to interact and improve the relationship with customers.
With Microsoft Dynamics 365 Customer Service you can coordinate your customer service with simplicity and efficacity.
You can always acceed your customer information, such as:
- Already settled cases and solutions adopted
- Previous interactions and chats with the support team
- The support channels wich were used and preferred
More and more customers appreciate the possibility of finding effective solutions independently.
Make this possible with the modern portals dedicated to self-service where your customers can:
- Consult your knowledge base articles
- Open and monitor the progress of their requests for assistance
- Interact or communicate with staff or bots in real time.
Microsoft Dynamics 365 Customer Service is the multitasking tool for after-sales service.
Dashboards guide your staff to solve and complete cases quickly.
Leverage AI to get real-time contextual insights into similar cases and Knowledge Base articles.
Engage your colleagues proactively to help you solve open tickets faster with the Microsoft Teams integration.
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